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  • What is a meet and greet? Is it required prior to scheduling services?
    Meet and greets are scheduled appointments at the boarding location to allow you to view the property and see how your pup would spend his time while boarding with us. It also gives the sitter time to evaluate your dog for socialization and manners. We will do a brief tour of the property, discuss your pet's care and allow your dog to meet the sitter's dogs one at a time. Meet and greets are required prior to boarding so please allow enough time prior to your travel dates to schedule in the meet and greet. If the meet and greet goes well, a free assessment daycare day ( normally $20) will be required prior to the first boarding stay. The assessment daycare day provides more time to observe your pet's comfort level without parents so we can ensure that they have a safe and happy boarding experience.
  • What vaccinations are required?
    Proof of standard vaccinations are required (Rabies, DAPP, and Bordetella) and should be provided at the meet and greet or previously uploaded to the boarding software. If for medical reasons, your vet has recommended to not provide vaccine boosters for your pet we can discuss the use of titre test in lieu of proof of updated vaccinations. Up to date vaccinations are required before a boarding or daycare reservation can be placed.
  • How do I schedule and pay for services?
    We utilize Propet scheduling software for storing client & pet data, scheduling, invoicing, and payment processing. We ask that you process all boarding requests and cancellations through the software to ensure that they are not missed. The link for Propet is below. This is a small business with no receptionist or other staff, so we do have to schedule all drop offs and pick ups by appointment only. For drop off and pick up times, please be punctual for the comfort and safety of our guests. Please plan to arrive within 5 minutes of your appointment to avoid overlaps with other appointments and to ensure that we are prepared for your arrival. All drop offs and pick ups are by appointment only and are limited to the following hours. We do not make appointments outside of these hours so please plan your booking with that in mind. Sun - Thu 7:30am-9:30am 4:30pm-6:30pm No Saturday PM or Sunday AM appointments ​ A credit card is required to be on file in order to process the 25% retainer required for boarding stays. The remaining balance is due upon checkout. If paying online please process payment prior to pickup. Checks and cash are welcome at pick up but if paying my cash please provide exact change only. We do not keep cash on the property. ​ Payment for daycare is due on the day of service. If paying online, please process that payment prior to picking up your pet.
  • What is the payment and cancellation policy?
    Payment and cancellations policies vary a bit depending on the scheduled service. Boarding Payment and Cancellation A 25% deposit is required to hold the boarding reservation. The deposit automatically applied to the default credit card on file when the booking is approved. The deposit is refundable if at least 10 days’ notice is provided in advance of the first date of the booking. If the cancellation notice is given with less than 10 days’ notice, then the deposit is forfeited. Bookings made within the 10 day period will, by default, lose their deposit if followed by a cancellation. The remaining balance of the boarding stay is due at pick up. Daycare Payment and Cancellation Daycare payment is due on the day of service. There is no deposit required to schedule and no cancellation fee but we do ask that you provide as much notice as possible. We only take a small number of daycare guests and may have a waiting list for the cancelled date and could fill the spot with sufficient notice. Dog Walks and Pet Sitting Services Dog walks and cat visits on a recurring weekly schedule are invoiced at the end of each week and payment is due before the start of services the following week. There is no cancellation fee as long as the service is cancelled by 9 AM on the day of service. Any cancellations after 9 AM incur in the full service fee. Pet sitting services for non-recurring visits such as vacation or travel are billed in full at the time of booking to reserve the dates. Cancellations with at least 30 days notice can be refunded or credited to your account in full. Cancellations with with at least 2 weeks notice will receive an account credit in full. Cancellations with less than 2 weeks' notice will forfeit payment.
  • What is the boarding rate at Wagging Tails? Are any discounts available? Are there any additional fees?
    Our rates for boarding dogs at Wagging Tails are $45 per night for one dog. For each additional dog from the same family, we offer a discounted rate of $35 per night. A 10% Extended Stay discount is applied to stays of 10 nights or more except for stays that include a holiday. An additional $10/night/pet fee applies to holiday boarding stays that include the following holidays. The holiday fee is applied to the night before the holiday, the night of and the night after. New Year's Eve and Day Easter Sunday Derby Day Memorial Day Independence Day Labor Day Thanksgiving Day and the day after Christmas Eve and Day A daycare fee will be applied on the last day of a boarding stay if picked up after 9:30 AM. There are optional add-on services such as exit baths, frozen Kongs, and birthday parties (our favorite!) that can be added to a boarding stay or daycare visit for an additional fee.
  • How will my pet spend their boarding stay? Where will they sleep?
    We have an early start to the day with a morning potty break around 6:30am, followed by breakfast and a little quiet time for digestion. Depending on the weather, we will have either indoor or outdoor playtime until approximately 11, when everyone is settled in for nap time until 1pm. Afternoon play generally lasts until the evening meal around 5, followed by quiet time to let the meal settle. Evening play lasts until about 8 when everyone starts settling in for the evening. We do a final potty break at 10pm with a lights out time shortly afterward. Pets are welcome on the furniture and bed and have free range as long as the pet sitter is home. When the pet sitter leaves, everyone is separated for safety either in separate rooms or crates, depending on the needs and training of the pet.
  • What should I bring for my pet's boarding stay?
    Your pet's leash, food and any medications are all you are required to bring. If your pet is nervous away from home and you feel that they would do better with a toy, blanket or bed from home, we just ask that all belongings be clearly marked with the pet’s name so we can be certain that they are returned to you at the end of the stay. We will make every effort to make sure all belongings are returned to you clean and in good condition but please be aware that toys and beds will be exposed to other dogs and may be damaged, destroyed or lost so please do not bring any valuable or sentimental items. We have plenty of bowls on hand that are sterilized daily so, unless your dog feeds from a slow feeder, there is no need to bring their own bowls. Please bring only the food amount needed for the duration of the stay in a sealed, labeled container. If any special food prep is needed, please provide written instructions and package the food as compactly as possible since storage space is limited. ​ We do have some food available in-house if you prefer to not bring your own (but we encourage you to bring your own to avoid any tummy upset). Our in-house food is Purina One For Sensitive Systems which is salmon based and is $2 per meal. ​ If your dog is on any medications, please make sure all medications are labeled clearly and written instructions for dosages are included on the medication as well as in your online booking instructions. ​
  • How can I check on my pet during their stay?
    We provide daily photo updates texted to the cell number provided on the account. We will send at least one update a day but may send multiple photo updates if we are having a particularly fun day. Please feel free to check in via text anytime throughout the day and we will let you know how your pet is doing. If you are traveling outside the country, we can set up a photo gallery in your client account or utilize WhatsApp to help avoid any messaging fees. We do generally cut messaging off after 7pm and respond to any missed messages after 7am the next day.
  • What are the daycare rates? Are any discounts offered?
    $20/day for one pet $38/day for two pets $54/day for three pets Package credits are available for discounted rates: $95 for 5 credits ($19/credit) $185 for 10 credits ($18.50/credit) $360 for 20 credits ($18/credit) $525 for 30 credits ($17.50/credit)
  • What are the dog walk and pet sitting rates?
    DAILY 30 MINUTE DOG WALKS $20 Daily dog walks must be scheduled at least 3 days/week to receive the discounted pricing. Two visits or less per week is $21/visit. Each visit can be customized per client needs but always include: Fresh food (as needed), water​ and treats A photo update through a time stamped visit report with GPS tracking​ A varied route so the pup has lots of new smells to investigate each day Lots of love and praise DOG PET SITTING SERVICES (VACATION VISITS) $21/VISIT Each set of visits is customized to closely match the pup's normal routine. We recommend 3-4 visits per day depending on the dog's age and specific needs. We will work with you to develop the best visit plan for your pet. Visits are a combination of walks, indoor play, yard play and one on one attention with lots of TLC. We will provide meals, fresh water and treats on their normal schedule. Medications are administered at no additional charge. Each visit includes a photo update with a time stamped visit report and GPS tracking for any dog walks. CAT SITTING VISITS: 16 MIN $15 / 30 MIN $21 Some cats want nothing to do with a stranger in the house so we do provide a shorter visit option for those felines which includes fresh food and water and a litter box clean. If your cat would enjoy some play time and snuggles we can schedule the longer 30 minute visit and include lots of loving play time. We can customize schedules but we do recommend at least every other day. Each visit includes a photo update with a time stamped visit report.
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