Once our services are confirmed, we dedicate time to you and do not overbook. We accept a limited number of bookings in order to provide the best quality service. This does mean that space and schedules do fill up quickly and we often turn other requests away while holding your reservation. Please provide as much notice as possible when cancelling a service in order to provide us the opportunity to fill the cancelled spot.
Boarding & Vacation Home Visits: A 25% non-refundable deposit is due at the time of booking in order to hold the reservation. The booking request will be cancelled and the spot re-opened if payment of the deposit has not been paid with in 3 days of the request. Additional time will be added to accommodate scheduling of meet and greets for first time clients.
Recurring Midday Weekday Visits: For regular weekday midday appointments, cancellations made by 10 AM the day of the visit will incur no fee. Any cancellations after 10 AM, will be charged the full price of the visit.